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Always working unexpected Unable to run testlist remotely

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James
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James asked on 26 Dec 2013, 02:44 PM

Telerik is not working as expected.

We first had issues while scheduling the testlist. We followed up on several ticket. After reinstalling scheduling did worked, but we had a performance issues. Now we upgraded RAM, again telerik started bheaving sporadically.

We resinstalled after RAM upgradation with no missing steps, as suggested in telerik videos.

While running list remotely, the remote machine status is shown as busy but the machine which has scheduling server and test studio do not communicate with the execution servers.

Please find the attached logs and let us know the solution.

Also we really regret not having a timely support having contacted you many times through support tickets even with all the logs and and screenshots http traffic provided.

Please provide us the solution for the same. Also kindly let us know if we can have a phone assistance or remote web assistance.

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Cody
Telerik team
answered on 26 Dec 2013, 11:30 PM
Hi Jana,

I see this in the log over and over again:

No connection could be made because the target machine actively refused it 192.168.29.164:55555

This implies there is some sort of communication problem between the machine that is acting as the scheduling server and the execution server machine at 192.168.29.164. The scheduling server is trying to contact the execution server to give it instructions to run a test but something on that machine is blocking the TCP connection request.

This could be Windows Firewall or a third party firewall/anti-virus product. This network connection problem must be fixed. Can your IT people assist with this?

If they are convinced the network connectivity is fine, then I'll setup a GoToMeeting to look at this problem with you.

Regards,
Cody
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James
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answered on 27 Dec 2013, 02:16 PM
We are still not able to make telerik test studio productive for us. We are able to run small testscripts remotely that  too not on all machines simultaneously.
Please set up the web meeting asap any time on Monday. (preferably IST)
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Cody
Telerik team
answered on 27 Dec 2013, 02:34 PM
Hello Jana,

Since I am located in the US, about 11 hours behind you, I will have one of our support team members from our Sophia, Bulgaria office setup this meeting with you. They are much closer to your time zone.

Regards,
Cody
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James
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answered on 28 Dec 2013, 06:48 PM
Yes, kindly set up the meeting asap and mail us the details.
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James
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answered on 30 Dec 2013, 05:13 AM
Any update on this?
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Cody
Telerik team
answered on 30 Dec 2013, 10:53 PM
Hi Jana,

I see that Ivaylo, in your support ticket 771616, will be setting up an online meeting with you on Jan 2nd.

Regards,
Cody
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Ivaylo
Telerik team
answered on 02 Jan 2014, 07:42 AM
Hello Jana,

Please check ticket ID 771616 for more details on this.

Thank you.

Regards,
Ivaylo
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