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Test Studio crash on startup

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Uroš
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Uroš asked on 23 Aug 2017, 11:47 AM

I have Test Studio ver. 2015.2. All of a sudden, it started crashing on startup. In the Event Log, I got the following error:

Application: Telerik.TestStudio.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
   at Telerik.Licensing.BuildsNotificationManager.IsNewerVersion()
   at Telerik.Licensing.LicenseManager+<>c__DisplayClass6.<CheckForUpdatesAsync>b__2()
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

 

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Aaron
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answered on 23 Aug 2017, 12:09 PM

Try and open this file "C:\Program Files (x86)\Telerik\Test Studio\Bin\Telerik.TestStudio.Desktop.exe" and see if that makes a difference. If I open the "Telerik.TestStudio.exe" (which I think is the default shortcut), it crashes on startup. However if I use the one I mentioned first, I'm able to open test studio properly.

I'm also unable to open Visual Studio if I have that extension installed.

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Gerald
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answered on 23 Aug 2017, 12:37 PM
I'm experiencing exactly the same problems. I can not start visual studio and telerik test studio
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Aaron
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answered on 23 Aug 2017, 12:44 PM
I have opened a support ticket pointing to this thread. So hopefully we'll see a faster reply. 
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Dorian
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answered on 23 Aug 2017, 01:54 PM
I'm having the same issue and the same error in the event viewer. I've tried to uninstall and reinstall and no luck. I'm updateing my .net framework to 4.7 to see if that will help. I'll let you know if i find anything.
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Dorian
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answered on 23 Aug 2017, 02:16 PM
Updating the .net framework did not fix this issue. So far the work around Aaron posted is that only thing that seems to work.
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Cathy
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answered on 23 Aug 2017, 02:18 PM
Someone in our office discovered that if you open Excel and then launch, it by-passes the error.  Weird.
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Cathy
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answered on 23 Aug 2017, 02:19 PM
Try opening Excel first, then launch Test Studio.
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Elena
Telerik team
answered on 23 Aug 2017, 02:24 PM
Hello guys,

Thank you all for reporting and discussing on the issue.  

You could now start the Test Studio and Visual Studio with the plugin as well. There was an issue we have addressed already and this should be working fine now. Please get back to me to share the current behavior if it is still crashing.

Please be notified that for the next Service Pack release expected till the end of the week the automatic upgrade will not be possible straight forward through the product. Everyone should download it from his/her Telerik account and upgrade manually. This will be one time event to upgrade to the Service Pack edition and each next update wil be automatic again. 

Please excuse us for any caused inconvenience and thank you in advance for the cooperation!

Regards,
Elena Tsvetkova
Progress Telerik
 
The New Release of Telerik Test Studio Is Here! Download, install,
and send us your feedback!
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Aaron
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answered on 23 Aug 2017, 02:26 PM
Both visual studio and the standalone seem to be working perfectly fine for me again. Thanks!
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Elena
Telerik team
answered on 24 Aug 2017, 12:08 PM
Hello Aaron,

Thanks for the feedback! I am glad to hear that. 

@All: If there is anyone to have further troubles please do not hesitate to contact us again! 

Thanks! 

Regards,
Elena Tsvetkova
Progress Telerik
 
The New Release of Telerik Test Studio Is Here! Download, install,
and send us your feedback!
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Uroš
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Aaron
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Gerald
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Dorian
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Cathy
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Elena
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