User Profile Capturing

I am sorry to hear you are running into this problem.

It seems you have not configured the Load Services.  Please start up the "Configure Load Services" application from Start > All Programs > Telerik > Test Execution > Configure Load Test Services and configure them according this article.

Make sure all the Load testing related service are running.

Note that you should run Test Studio as administrator.

Please record a Jing video demonstrating the entire process, so we can better understand what is happening. 

Here is a video which is showing the entire process.


Let me know if this helps.

Thank you for the video.

It seems that something interferes with our proxy. We run our proxy in order to intercept and record the HTTP traffic.

Do you use some IE proxy? If so please set IE to NOT use any proxy in normal use, and to  NOT have the "automatically detect" setting checked (see the attached screen shot). 

You can also turn off the firewall and give it a try.

Hope this helps.

Test Studio uses Fiddler Core for its HTTP proxy. It is very concerning to us that the full Fiddler application works but our HTTP Proxy doesn't since the two are effectively using the same technology.

I'd like to look at this problem on your computer via GoToMeeting. Let me know what time zone you are in and your availability and I'll setup the meeting. I'm in Austin, TX which is Central Time (GMT -6).

I heard through Cameron that you are located in New Zealand. This presents a little bit of a challenge due to the great time difference between us. But it looks like my 4pm is your 9am and my Monday (your Tuesday morning) would be the next available time.

I've only used Skype a couple of times, and only for voice, so I'm not very used to it. Can it do screen sharing? It will be important for me to be able to see your screen in this meeting. You are in my calendar for 4pm Monday (Austin, TX time zone).

(I'm late updating this ticket with a summary of our meeting.)

What we found during our meeting is that your machine is using Trend Micro for anti-virus control. This product inserts itself as a HTTP proxy forcing all HTTP communication to run through it. As a result when we try to record a new load test, Test Studio sees that all HTTP traffic is coming from the TMPROXY.EXE process instead of IEXPLORE.EXE. Since Test Studio filters on IEXPLORE.EXE it's deliberately dropping all of the TMPROXY traffic which actually contains the browser traffic we need. The end result is that Test Studio won't record any traffic in the user profile. I've filed a bug on this here. Hopefully we can figure out a way to be compatible with Trend Micro in the future.