RadChat inside RadTabView Disappears On Samsung Devices

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Chat (Conversational UI) TabView
billy
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billy asked on 30 Oct 2023, 01:54 PM

I have a Tabbed Layout with a RadChat in one of the tabs.

On iOS I have to force height of chat item otherwise user cannot initiate type/keyboard into chat.

On Samsung devices, some of the Chats will show up and then disappear and are inaccessible. Others work ok.

On Pixel all works as designed.

Is there a way to target the Manufacturer and work around this issue?

Nikolay
Telerik team
commented on 01 Nov 2023, 01:03 PM

Hi Billy. 

We have tested the described scenario locally on a Samsung device and haven't been able to reproduce the issue, so it would be very helpful if you could provide more information about your specific scenario. Firstly, do you use the RadTabView control or a Shell tab? Which is the Samsung phone model and the Android version?

Also, it would be greatly appreciated if you're able to isolate the issue in a small test sample app or to provide some additional details and code about the Tab and Chat layouts, which would help us re-create the scenario.

billy
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commented on 02 Nov 2023, 02:11 PM

It ended up being that the RadChat was wrapped in a scrollview that had a refreshview as the parent of that. When an item in the RadTab (other tab) had a collection that extended beyond the viewport, it would remove the radchat from visibility. I removed that RefreshView > ScrollView and now it works as designed.

No answers yet. Maybe you can help?

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Chat (Conversational UI) TabView
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