RadSaveFileDialog does not appear

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FileDialogs
Ian
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Ian asked on 05 Apr 2023, 08:05 AM

This is the strangest error, and I can't understand why it's happening, or how to fix it.

I am trying to use the RadSaveFileDialog, and it doesn't appear.

That's it.

The code is stopped at the 'ShowDialog' call, as expected, but no dialog is visible. Because it's inside the Telerik code, I can't see what's causing it to fail.

Does anyone have any ideas where to look to fix this? The old-style SaveFileDialog from Windows works just fine, but it doesn't have all the nice theming that the Telerik one does.

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Dess | Tech Support Engineer, Principal
Telerik team
answered on 06 Apr 2023, 11:04 AM

Hi, Ian,

I am really sorry to hear that you are experiencing any difficulties with RadSaveFileDialog. According to the provided information, I suspect that the RadSaveFileDialog requires longer time than expected for loading.

I believe that you have the following tips in consideration when building your project:
https://docs.telerik.com/devtools/winforms/controls/file-dialogs/how-to/improve-load-performance
https://docs.telerik.com/devtools/winforms/knowledge-base/improve-filedialogs-performance

Please have in mind that we invested some time to improve the performance of the file dialogs last year. Here is the feedback item for your reference:

https://feedback.telerik.com/winforms/1463626-radopenfolderdialog-improve-loading-performance 

All the improvements were introduced in R2 2021.

I have tested with the latest version R1 2023 SP1 of the Demo application >> File Dialogs >> First look example. The below gif file illustrates the behavior on my end with the latest version:

Is the observed behavior different on your end with the Demo application? Could you please specify what is the Telerik UI for WinForms version you are using?

It would be greatly appreciated if you can provide more details about the setup you have. A sample video illustrating the performed steps that lead to the undesired delay would be very helpful. Thus, we would get better understanding of how to replicate the specific behavior and provide further assistance. Thank you in advance for your cooperation.

I am looking forward to your reply.

Regards,
Dess | Tech Support Engineer, Principal
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Ian
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commented on 06 Apr 2023, 11:16 AM

I'm using 2022.3.913 - I'll try with the demo application.

Thanks

Dess | Tech Support Engineer, Principal
Telerik team
commented on 07 Apr 2023, 09:02 AM

Hi, Ian,

It would be greatly appreciated if you can also confirm whether the suggested articles for improving the file dialogs have positive impact over the performance.

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Dess | Tech Support Engineer, Principal
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