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Support Plans Tailored to Your Needs

We have designed our support plans to help you increase productivity and reduce development time. Review our support plans and see why developers love us.

Trial

  • Evaluating Telerik and Kendo UI products and services

Lite

  • Application development in a non-production environment without deadlines.
  • Enables getting started quickly and effectively with our products.

Priority

  • Application development in a production environment with flexible deadlines.
  • Ensures technical support for any questions and issues related to our products.

Ultimate

  • Application development in critical production environments or under tight deadlines.
  • Designed for real-time collaboration and high-severity incident escalations with the engineers developing our products.
Support Services    
Support Term Duration
30 days1 year1 year1 year
Support Tickets
Unlimited10UnlimitedUnlimited
Response Time
< 72 hours< 72 hours< 24 hours< 24 hours
Telerik Community
Forums
    
Feedback Portal
    
Training
Online self-paced trainingOnline self-paced trainingOnline self-paced trainingOnline self-paced training
Enhanced Technical Support *
   Phone and Remote Web Assistance
Issue Escalation *
   16-hour response
Ticket Pre-Screening *
   4-hour response

* Fair Usage Policies and Business hours

Your Success is Our Success

Proven Customer
Service

  • 96% customer satisfaction rate - You will get the assistance you need from the people who build the product. This is the secret behind this score.
  • 55%+ first response resolution score - We resolve more than half of our customer queries with the first reply.

Large Telerik Community

  • 4.6M forum members - The Telerik community thrives on the spirit of mutual support and learning. Collaborate with passionate developers.
  • 285K problems solved - Whether it’s troubleshooting coding issues, providing guidance on best practices, or sharing custom solutions, the community will have your back.

Phone and Remote
Web Assistance

  • Resolve complex problems - Demonstrate an issue in the environment where it occurs and work with our engineers to diagnose and solve it.
  • Phone and remote web assistance - Available for users with the “Ultimate” license package, who want more guidance.

Video Onboarding
Resources

  • Telerik Virtual Classroom - On-boarding videos for web, desktop and mobile UI components, as well as videos for Embedded Reporting.
  • Seamless onboarding experience - See the Telerik and Kendo products in action and get started with your Telerik journey in no time.

Awards

Greatness—it’s one thing to say you have it, but it means more when others recognize it. Progress Telerik is proud to hold the following industry awards.

u8

“Ten Best Support Sites” by the
Association of Support Professionals

u23

TrustRadius
Best Customer Support Award

Telerik has the best support. Absolutely the best.

Shannon Slaton
Founder, Slaton, Inc.

Thank you for the legendary best support!

Krzysztof Zimny
CEO, ZNF GmbH

My years of experience with the Telerik tech support team has been consistently excellent. Given a solid explanation, they always come back with a useful answer.

Robert Gray
President, Matters in Motion, Inc.

Without your help and others in your team I am lost sometimes. And I am happy to see that I chose the best product vendor with really the best customer support.

Thomas Cinatl
Owner/Founder , Anariz Gmbh
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Next Steps

Get Support

Raise a support ticket or share your overall feedback about our company, products, support service, marketing, events, websites, etc.

Browse Resources

Find demos, documentation, sample apps, tutorials, training resources and more for your product.

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